Security Service Federal Credit Union (SSFCU) is one of the 10 largest credit unions in the United States, the largest credit union in Texas, and now Cardtronics’ newest ATM Managed Service customer. SSFCU engaged Cardtronics to manage its entire ATM footprint of nearly 120 ATMs spread across Texas, Colorado and Utah.
Based in San Antonio, Texas, Security Service Federal Credit Union was founded in 1956 to serve members of the U.S. Air Force Security Service Command. The credit union today provides financial services to approximately 774,000 members.
As part of the agreement, Cardtronics acquired the credit union’s entire ATM fleet, including both in-branch and drive-up ATMs, and is replacing many of the older ATMs with new units that offer the latest technology. With this approach, SSFCU members will enjoy an enhanced user interface, increased security and an improved overall experience.
In addition to the replacement of older ATMs with Cardtronics-owned machines, Cardtronics will provide turnkey ATM management and operation. Services provided under the ATM Managed Services agreement include cash management and delivery, ATM maintenance and updates, transaction processing, monitoring and all other services required to operate the ATM network.
“The ATM channel is a critical touchpoint for Security Service members, but managing our own ATM fleet in a way that could consistently provide the experience our members deserve was becoming increasingly expensive,” said Jay Winslow, Executive Vice President and Chief Information Officer for Security Service Federal Credit Union. “By partnering with Cardtronics, a recognized leader in the ATM industry, we are able to put more focus on our members while letting the experts ensure we are providing the best possible ATM service and best member experience.”
“Cardtronics’ scale and expertise in operating ATM networks will help Security Service improve both the efficiency of its network and service experience to members,” commented Brian Bailey, Cardtronics’ EVP and Managing Director, North America. “By partnering with Cardtronics, Security Service is able to focus its human and financial resources into building services and products that deliver a differentiated member experience, without the expense of staying current with the constant progression of new ATM technologies in software, security and functionality.”
As banks and credit unions grapple with the increasing cost and complexity of maintaining a high-quality ATM channel, many are realizing the significant advantages of outsourcing their programs to channel experts. With its turnkey ATM operating capabilities, nationwide footprint and unmatched experience, Cardtronics is a natural choice to provide ATM management that is cost effective and trusted while improving the overall ATM experience.